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Favorite success quote or mantra:
- Always do right by your people.
In today's episode we will discuss:
- Start with the end in mind
- What makes Ireland's hospitality different from ours?
- Judging success by how long the guest stays in the building
- Location
- Passion
- Networking
- Social intelligence
- Opening blunders
- Opening an Irish bar on St. Patrick's Day
- Marketing
- Building a neighborhood around your restaurant/bar
- Smile and get the order right…that's it!
- Creating/sustaining culture
- People in this industry need vacations!
- Ghost kitchen/events centers
- Packaging for take-out
Today's sponsor:
7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.
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Knowledge bombs
- Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Perseverance
- What is your biggest weakness?
- Guiness
- What's one question you ask or thing you look for during an interview?
- “Where do you get your news?”
- What's a current challenge? How are you dealing with it?
- COVID-19, retaining staff
- Share one code of conduct or behavior you teach your team.
- Treat everyone with respect
- What is one uncommon standard of service you teach your staff?
- Try to get to yes
- What's one book we must read to become a better person or restaurant owner?
- Love in the Time of Cholera by Gabriel García Márquez
- GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's one thing you feel restaurateurs don't know well enough or do often enough?
- Don't say thank you enough to staff
- Name one service you've hired.
- What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
- Basecamp – project management software
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Be kind to eachother
- Guiness is like drinking a hug
- I hope my kids have a sense of adventure
Contact info:
Instagram: @elliotmcnellies
Thanks for listening!
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Huge thanks to Elliot Nelson for joining me for another awesome episode. Until next time!
Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
The post 781: Elliot Nelson Founder and CEO of McNellie’s Restaurant Group appeared first on Restaurant Unstoppable.